Thank you for choosing www.batteryfreelights.com to shop. We are committed to ensuring that you are satisfied with your purchase. If you are not completely satisfied with your purchase, here is our refund policy:

1. Refund Request Time
Customers have 30 days from the date of receipt of the goods to request a refund. Refund requests after this time will not be entertained.

2. Refund Conditions
All returned items must be in original condition, unused, and include all original packaging, accessories and instructions.
To ensure the safety and integrity of the product, it is recommended that you use reliable packaging materials during transportation.
We will not be responsible for any damage or loss of the product during transportation.

3. Refund Process
Submit a request: Please contact our customer service team by sending an email to traderealm@batteryfreelights.com and provide the following information:
Order number
Product name
Reason for refund
Confirm return: Customer service team will review your request and provide a return address and return instructions.
Return Shipping: Please ship the product back to the address provided by customer service and keep the waybill as a proof.
Refund Processing: Once we receive and inspect the returned item, if it meets the refund conditions, we will process the refund within 7 working days. The refund will be returned to the account you used when you paid.
4. Shipping Policy
If you apply for a refund due to quality issues or wrong goods, the return shipping fee will be borne by us.
If you apply for a refund for personal reasons (such as dislike, size does not fit, etc.), the return shipping fee will be borne by the customer.
5. Special Circumstances
This policy does not apply to special items, promotional items or customized items. Once sold, these items are not returnable or exchangeable.
6. Contact Customer Service
If you have any questions or need further help during the refund process, please feel free to contact us:
Email: traderealm@batteryfreelights.com
Thank you for your support of www.batteryfreelights.com, we look forward to providing you with satisfactory service!